Doling out the Cookies


Reward and acknowledgment, part 2

© Madelyn Griffith-Haynie, CTP, CMC, A.C.T., MCC, SCAC
Another in a series of articles from my
upcoming book, TaskMaster™
Virtue is not its own reward – Part I
LinkList to articles HERE & below

 

Before we leave the discussion about acknowledgment, lets talk about how it works.

An acknowledgment, properly executed, carries one message and one message only:  GOOD JOB!

Think about the way we talk to each other.  Think about the subtext of the messages we send when we praise.  Think about the words we use.

•  Not bad!
•  Decent!
•  Almost perfect!
•  Great!  Now try it again with your back straight.

Excuse me?  I don’t know about your inner three-year-old, but mine hears an underlying message that takes away as much as it gives.

What tries to pass for acknowledgment above leaves me with the not-so-subtle feeling that, no matter how hard I try or how much I do, I will never be “perfect enough.”

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